RETURN, EXCHANGE, ALTERATION & CANCELLATION POLICY

 1. Cancellation Policy

• Orders can be cancelled within 24 hours of placing the order
• Cancellation requests raised after 24 hours will not be accepted under any circumstances
• Once the order moves into processing or production, it cannot be cancelled

2. Returns & Refunds

• Once an order is placed and confirmed, it cannot be returned or refunded
• This applies to all products, including ready-to-ship and made-to-order items
• Refunds will only be processed in the rare case of a confirmed payment failure or order cancellation initiated by Aari

3. Exchanges

• Products cannot be exchanged for a different size, colour, or design after purchase
• Customers are advised to review product details carefully before placing an order

 4. Alteration Support

• If your outfit does not fit as expected, you may send it back to us for alterations
• The garment must be unused, unworn, and in its original condition with all tags intact
• The request for alteration must be raised within 48 hours of receiving the outfit
• It is mandatory to share a clear video explaining the required alterations so our team can accurately understand the changes needed
• Customers are required to reach out to us on WhatsApp at +91 9930617574 with complete details along with the alteration video for faster processing

 5. Alteration Process

• Customers must ship the outfit to our store address for alterations
• Once received, our team will inspect the garment and proceed with feasible adjustments
• After alterations are completed, the outfit will be shipped back to you

• To-and-fro shipping costs for alterations will be borne by the customer
• Timelines for alterations may vary depending on the complexity of the request

 6. Alteration Scope

• Only size-related adjustments will be considered
• No design changes or structural modifications will be undertaken
• In case the outfit is tight, loosening will be subject to margin availability within the garment
• Requests beyond feasible alteration limits may not be accommodated

 7. Damaged or Incorrect Product

• You must notify us within 24 hours of delivery
• An unboxing video is mandatory as proof for any such claim
• The product must be unused and in its original condition

8. Colour & Product Variations

• Slight variations in colour, texture, or embroidery may occur due to lighting, photography, and screen settings
• Such variations are not considered defects and will not qualify for returns, exchanges, or alterations

 9. Custom Orders

• No returns, refunds, or exchanges will be accepted under any circumstances
• Alterations will be limited strictly to feasible size adjustments

 10. Contact for Alterations