Refund policy
Return & Refund Policy
At Aari, all our outfits are crafted with precision and care, with most pieces being made-to-order.
Due to the nature of our products, we follow a strict no return and no refund policy.
Size & Fit Assistance (Alterations)
If you receive an outfit that does not fit properly, we offer alteration support under the following conditions:
- You must inform us within 48 hours of receiving the product.
- The outfit must be unused, unwashed, and in its original condition with all tags intact.
- Customers are required to send the outfit back to us for alterations.
Important:
- A clear video explaining the required alterations must be shared with us for better understanding.
- Please reach out on WhatsApp at +91 9930617574 with all details and the alteration video.
Address for Alterations:
Aari
Kunj Vihar, Shop No. 8
D Joshi Marg, Vile Parle West
Mumbai – 400056
Damaged or Incorrect Product
In the rare case that you receive a damaged or incorrect item:
- You must notify us within 48 hours of delivery.
- An unboxing video is mandatory as proof.
- Our team will review the case and assist accordingly.
Non-Eligibility for Returns
We do not accept returns or refunds for:
- Minor colour variations due to lighting or screen differences
- Slight irregularities in handwork or fabric, which are natural to handcrafted products
- Orders where the customer has provided incorrect measurements
Shipping for Alterations
- Customers are responsible for shipping the product back to us for alterations.
- Return shipping costs are non-refundable.
- We will ship the altered outfit back to you after completion.